KPI Danışmanlık - Sıradışı Çözümler

Caner Fidan CV English

Caner Fidan
Management Consultant and Trainer
+90 0532 302 15 82
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Education and Competencies

University/Department : İstanbul Technical University – Industrial Engineering, 1990

Working Languages : İngilizce, Fransızca

Bilgi : Eğitimini verdiğim yazılımlar: MS Visio (Süreç Modelleme ve Analiz), ARIS (Süreç Modelleme, Simulasyon ve Analiz), Prodacapo (Süreç Modelleme ve Analiz, Aktivite Bazlı Maliyetlendirme ve Bütçeleme, Balanced Scorecard), Ensemble Süreç, Strateji, Bütçe ve Performans Yönetimi Yazılımı, MS Project (Proje Planlama ve Yönetimi), Logo GOLD, NETSIS Fusion, ETA

Uzmanlık Belgesi : Stratejik Planlama Mühendis Yetki Belgesi

Career History
	KPI Consulting, Management Consultancy (01/2007 - Present) Istanbul Managing and Consulting Director Managing Director, Business Development Manager, Consultant and Trainer KPI Consulting is a small consulting company that provides contemporary corporate performance improvement & management systems implementation and training services. Focus areas are restructuring & reorganisation, strategic planing, business process management, cost&budget management, strategic human resources management, customer relationship management, internal control, internal audit&risk management, project management. Achievements: 8 large and many small project has been successfully completed. More than 1000 participants from 100 companies have participated to training programs. Company has expanded services from SME's to finance and public sectors.
	PCIS Consulting, Management Consultancy (07/2003 - 12/2006) Istanbul Business Development Manager Marketing, Training and Technical Responsibility of Business Consultancy part of the company Consulting&Training Focus Areas: Operations Management, Sales&Marketing Management, Business Process Management/Reengineering (BPM/R), Re-structuring/Re-organization, Activity Based Costing/Management/Budgeting, Balanced Scorecard / Business Performance Management, Corporate Strategy / Strategic Management/Planning.
	ICC Consulting, Management Consultancy (01/2001 - 06/2003) Istanbul Business Development Manager Marketing, Training and Technical Responsibility of Business Consultancy part of the company Business Process Reengineering /Re-structuring/Re-organization, Activity Based Costing, Balanced Scorecard, Simulation, ARIS BPR/ABC/BSC/Simulation Software Marketing&Sales Responsibility Achievements ; Transfer new concepts to the company, increasing sales figures and market penetration.
	Various Consulting Companies, Management and Software Consultancy (06/1999 - 01/2001) Istanbul Business Development Manager Sales and Technical Responsibility for ERP software. Achievements: Transfer new technologies to the company. The Fastest and most successful ERP implementation in Algeria and Spain.
	Various Companies from Different Sectors, Sales & Operation (09/1992 - 05/1999) Istanbul Sales & Operation Manager
Education
	Istanbul Technical University Management Faculty (1990) Industrial Engineering
Certifications
	Certified Strategic Planning Engineer (2009)
Languages
	English (Fluent) French Turkish (Fluent)
International Experience
	Algeria (ERP Project) Spain (ERP Project) United Kingdom (ERP Project) Germany (BPM Trainings & Workshops) Azerbaijan (BPM and Balanced Scorecard Project & Trainings)




Competencies Research&Development and Innovation
	I've been continuously researching contemporary management tools and techniques. I am a self learner person. Although I didn't participate any training program, I have developed many techniques on strategic planing, business process management, cost improvement, project management, risk management my self from my research findings and project experiences. I'have adopted strategic planing, business process reengineering, activity based costing, balanced scorecard,COSO internal control and internal audit&risk management applications to Turkey's private companies' and public foundations' conditions. I have innovated a methodology and an organisational infrasturcture called 4CPO. 4CPO includes many sub-techniques and applications on profit, process, project and performance.
Training & Trainer
	I am very experienced trainer. Over past 10 years, I have provided more than 10,000 hours training to both company groups and individual participants. I have prepared training documents and training materials on 80 different subjects. I have played moderator role for many workshops and problem solving meetings.
Consultant of Consultancy Companies
	I have participated as technical specialist and project manager to projects that small and large consultancy companies (including PWC, Deloitte Touche, Ernst&Young, Arthur Andersen, ABIGEM, ICC Consulting vb.) lead. I have provided technical support and training programs to those companies' consultants.

Working Areas

Balanced Scorecard

Balanced Scorecard Basics

Balanced Scorecard Projects Management

Practical Performance Management Techniques for SMEs

Balanced Scorecard and Process Performance Management

Performance Based Wage Sistem

Performance Reporting and Tracking

Human Resouces Management

Hiring and Placement

Orientation

Training Management

Performance Evaluation

Motivation

Performance Based Remuneration

Career Development

Leadership and Managership

Workforce Planning

Strategic Human Resources Management

Job Definitions

Time and Meeting Management

Leadership and Change Management

Reorganisation, Restructuring and Corporate Governance

Vision, Mision, Strategy and Strategic Objectives Definition

Organisation and Job Analysis

Job and Workforce Analysis

Corporate Culture

Corporate Governance

Activity Based Costing

ABC Projects Management

Business Process Improvement with ABC

Interactive Business Planing and Budgeting

Business Process and Project Management

Process Performance Management

Advanced Process Improvement Techniques

BPR (Business Process Re-engineering /Redesign)

Problem Solving Techniques

Improvement Proposals and Rewarding Systems

Business Process Modelling and Analysis

Statistical Process Control Applications

Process Performance Management and Statistical Process Control

ISO 9001 Quality Management System

Business Process Simulation Projects Management

MS Visio Basics

Business Process Modelling and Analysis within MS Visio

Business Process Modelling and Analysis within ARIS Business Architect

Corporate-wide Project Management

IT Projects Management

Project Management and Planning within MS Project

Operation Management

Strategic Management

Purchase Management

Inventory Management

Warehouse and Material Movements Management

MRP (Material Requirements Planning)

Production Planning and Control

Marketing and Competition Strategies

Sales Management and Analysis

Customer Satisfaction and Customer Orientation

Individual Sales Competency Improvement

Internet Based Marketing Communication

ERP Software

NETSIS Fusion

LOGO Tiger

SAP ERP

Advanced MS Office Trainings

Word

Excel

Outlook

Powerpoint

Access

Publisher

Frontpage

Visio

Project

MY EXPERIENCES

ABB TURKEY

MS Visio, Business Process Modelling and Analysis, Operational Risk Management-SOX – Project

ABIGEM EUROPEAN UNION BUSINESS DEVELOPMENT CENTRE

Various Re-organisation Projects

ABT DESMON

Restructruing , MS Visio, Business Process Analysis, LOGO ERP Implementation and ISO

Certification – Project

AKBANK

Business Process Management, Business Process Modeling and Analysis within ARIS, Business

Process Architecture, ARIS Quality Assurance, Quantitative Analysis Within ARIS – Trainings and

Workshops

ALARKO CONSTRUCTION GROUP

Balanced Scorecard – Project

AMASYA GOVERNORSHIP

Balanced Scorecard – Training

ANT TRAINING

Various Trainings

ARMAPLAST

Re-organisation, MS Visio, Business Process Analysis, MS Project, Project Management, ISO Certification – Project

ARTHUR ANDERSEN

Business Process Modelling and Analysis – Training

ASG CONSULTING

Business Process Modelling and Analysis – Training

ATATURK TURKISH LANGUAGE, HISTORY AND CULTURE FOUNDATION,

Business Process and Performance Management, Business PRocess Modelling and Analysis,

Internal Control, Risk Management, COSO – Training and Project

AVITAS INSURANCE

Business Process Management, Statistical Process Control Applications, Activity Based Costing –

Training

AXA OYAK INSURANCE

Balanced Scorecard and Business Process Performance Management – Training

AZERSUN - AZERBAIJAN

Project Management, Statistic for Managers, Business Process Based SAP ERP Implementation,

SAP ERP Project Management and Audit – Trainings and Project

BASAK PENSION FUNDS

Business Process Management, Business Process Anaylsis, Balanced Scorecard – Training

BAYKAL MACHINE

Business Process Management – Training

BAYMINA ENERGY

MS Project, Project Planing and Management – Training

BEKO ELECTRIC

Business Process Modelling and Analysis, Business Process Improvement with ABC – Training

BEST PROJECT MANAGEMENT

MS Project, Project Management – Training

BEYOGLU MUNICIPALITY

Business Process Modelling, Internal Control – Project

BILIN E-HRM

Business Process Management, Modelling, Analysis and Improvement – Training

BIZIMGAS

Business Performance Management and Performance Evaluation – Project

BORUSAN PIPE

Activity Based Costing – Training

BORUSAN POWER SYSTEMS

Strategic Planning and Management, Business Process and Performance Management – Training

BORUSAN LOGISTICS

SAP ERP System Analysis – Project

BOSCH AUTOMOTIVE (Brake Systems)

ARIS, Business Process Management, Business Process Modeling and Analysis, Balanced Scorecard, MS Project – Training

BOSCH HEATING SYSTEMS

Balanced Scorecard, MS Project – Training

BUMERANG MARINE

Re-organisation, Strategic Management, Strategic Planing, Business Process Management, Modelling and Analysis, ISO Sertification, LOGO ERP Implementation – Trainings and Projects

CAN TEXTILE

Activity Based Costing – Training

CAPRICE GOLD HOTEL&SPA

Business Process Management, Business Process Modelling and Analysis within MS Visio,

Business Performans Management and Improvement, – Training and Workshops

CROWN BEVCAN TURKEY

MS Visio, Business Process Modeling and Analysis – Training

CIMSA

Balanced Scorecard, Process and Process Performance Management – Training

CUSTOM MINISTRY

Internal Control, COSO, Business Process Management and Modelling– Training and Project

DELTA MARINE GROUP

Reorganisation, Strategic Management , Strategic Planning, Process Management, Process Modelling and Analysis, ISO Certification, LOGO ERP Implementation – Training and Project

DEMISAS

Balanced Scorecard, Business Process Management, Process Analysis and Re-engineering –

Training

DENTAS

Activity Based Costing – Training

DISBANK

ARIS, Business Process Modelling and Analysis – Training

DILMENLER TEXTILE MACHINERY – Çorlu

Business Process Management, Business Process Analysis, Business Process Re-engineering, SPC, ISO Certification, – Training

DOGUS UNIVERSITY

Activity Based Costing – Training

DOKTAS

Business Process Management – Training

DSI (STATE WATER MINISTRY)

Internal Control, COSO, Business Process Management and Modelling– Training and Project

EGE CERAMIC – İzmir

Balanced Scorecard and Business Process Performance Management – Training

EGO

Business Process Management, Process Re-engineering – Training

ELASKOM

Activity Based Costing – Training

ELEKTROPLASMIN

MS Visio, Business Process Modelling and Analysis, Balanced Scorecard and Business Process

Performance Management – Training

EMBAWOOD

MS Visio, Business Process Modelling and Analysis, Balanced Scorecard and Business Process

Performance Management, Quality Control and Management, Competency Based Human

Resources Management System – Training and Project

ENKA

MS Project, Project Management and Planning – Training

ERNST&YOUNG

ARIS, Business Process Modelling and Analysis, Business Process Simulation – Training

ESBAS

Balanced Scorecard and Business Process Performance Management – Training

ESO (Eskisehir Chamber of Industry)

Balanced Scorecard, Business Process Performance Management – Project

ESTRAK

Reorganization – Project

EU (Eurepean Union)MINISTRY

MS Visio, Business Process Modelling and Analysis, Internal Control, Operational Risk

Management-COSO – Training and Workshops

FAKO – ACTAVIS

Statistical Process Control – Training

FINTEK (ZIRAATBANK’s IT COMPANY)

Activity Based Costing – Training

FIRST CHOICE MALLORCA/SPAIN

Sun Systems ERP Business Management İmplementasyonu – Project

FORD – OTOSAN

MS Project, Project Management – Training

FORTIS PRIVATE PENSION

Data Mining and Analitic CRM – Training

GARANTI INSURANCE

MS Visio, Business Process Management, Business Process Re-engineering, Business Process

Modelling and Analysis – Training and Project

GARANTI PRIVATE PENSION

MS Visio, Business Process Management, Business Process re-engineering, Business Process

Modelling and Analysis – Training

GARANTI BANK

MS Visio, Business Process Management, Business Process re-engineering, Business Process

Modelling and Analysis, Business Process Performance Management, Statistical Process Control

– Training

GAZIANTEP MUNICIPALITY

Project Management, MS Project Beginner and Advanced Level, Reporting with MS Excel –

Training

GASKI – Gaziantep

Project Management, MS Project Beginner and Advanced Level, Reporting with MS Excel–

Training

GEMAK

Project Management, Project Planning with MS Project– Training

GEMPORT

Activity Based Costing – Training

GEMSAN

Business Process Management, Business Process Analysis and Re-engineering – Training

GENSA

Business Process Management – Training

GLOBAL BILGI (TURKCELL CALL CENTER)

Activity Based Costing, Business Process Management, Business Process Re-engineering, Balanced Scorecard – Training and Workshop

GROUP BARAN OTOMOTİVE

Balanced Scorecard, Business Process Performance Management – Training

GTS TURISM

Organizational Management, Business Process Modelling, Strategic Planning and Management, Project Management, Business Performance Management and Reorganization, LOGO ERP Implementation – Training and Project

GUNES INSURANCE

Reorganization, Balanced Scorecard, Business Process Modelling and Analysis, Business Process Re-engineering Project – Project

HADEKA CONSTRUCTION

Reorganization, Balanced Scorecard, Business Process Modelling and Analysis, Business Process Re-engineering, Competency Based HRM – Training and Project

HALKBANK

Business Process Performance Management, Business Process Modelling, Analysis and

Improvement, Workforce Planning, Operational Risk and Control Management – Training and

Project

HAVELSAN

ARIS, Business Process Modelling and Analysis – Training

IBB (ISTANBUL MUNICIPALITY)

Internal Control Self Assessment – Training and Workshop

ICC CONSULTING

SAP ERP Systems Analysis, Business Process Modelling, Process Analysis, Activity Based Costing, Balanced Scorecard – Training and Project

INANLAR CONSTRUCTION

Project Management, Project Planning and Management with MS Project– Training

ISKI (ISTANBUL WATER AND DRAINAGE)

ARIS, Business Process Modelling and Analysis – Training

ISTAC (ISTANBUL ENVORONMENT PROTECTION AND WASTE MANAGEMENT)

Re-engineering of IT Processes, Workforce Analysis, MS Visio, Business Analysis, Business Performance Management – Balanced Scorecard, ISO Certification – Project

ISBANK

ARIS, Business Process Modelling, Business Process Analysis, Activity Based Costing, Business Process Simulation, Business Process Performance Management – Training and Project

ISBI

Organizational Performance Assessment, Balanced Scorecard and Business Process Performance Management, Activity Based Costing – Training

ITTIFAK HOLDING

Competency Based Human Resources Management System, Performance Based Remunaration,

Business Process Modelling and Analysis Within MS Visio, Inventory Management – Training and

Project

KARE COMPUTERS

Project Management, MS Project – Training

KERVAN FOODS & MARKETS

Activity Based Costing – Training

KOCBANK

ARIS, Business Process Management, Business Process Modelling and Analysis, Business Process Cost Analysis, Business Process Simulation, Business Process Engineering – Training and Project

KOLBENSCHMIDT

Business Process Management – Training

KOLEKSIYON FURNITURE

Sales, Marketing, Logistics, IT, LOGO ERP İmplementasyonu – Project

KORFEZBANK

ARIS, Business Process Modelling, Business Process Documentation, Merging –

Project

KORTEKS HOME TEXTILE

SAP ERP Systems Analysis, Business Process Modelling and Analysis – Training

KURTOGLU CONSTRUCTION

MS Project, Project Planning and Management – Training

KUTLAN & PARTNERS

ARIS, Business Process Modelling and Analysis – Training

KUVEAIT TURK BANK

Business Process Management, Modelling, Analysis and Improvement, Enterprise Performance

Management, Internal Control and Operational Risk Management – Training and Project

LENNOX – DARBOGAZ SHOES

Re-organization, Strategic Planning, Stretegic Manamgent, Marketing Management, MS Visio, Business Process Modelling and ISO Certification – Training and Project

LULEBURGAZ MUNICIPALITY

Business Process Management, Modelling and Analysis, Corporate Performance

Management, Internal Control and Operational Risk Management, COSO – Training and Project

MAGNA – INTIER AUTOMOTIVE

Performance Management, Performans Based Payment– Training and Workshop

MAHMUTLAR MUNICIPALITY

MS Project, Project Management – Training

MAYSAN

Sales – Marketing Strategies, ISO Certification – Project

MEDLINE

Activity Based Costing – Training

MEGATEK

Activity Based Costing – Training

MERCEDES

Sales Consultant Certification – Project,

ARIS, Business Process Modelling and Analysis – Training

MESKI – MERSİN MUNICIPALITY

Strategic Planning – Training and Workshops

METEKSAN

MS Visio, Business Process Modelling and Analysis, Software Development, Business Process

Management, Activity Based Costing – Training

MINISTRY OF FINANCE

Internal Control, Business Process Performance Management, Business Process Modelling and

Analysis, MS Visio – Training and Project

MITAS

Balanced Scorecard and Business Process Performance Management – Training

NETS CLUB

Business Current State Analysis, Strategic Management, Marketing – Training and Workshop

NOVA ADVERTISEMENT

Business Process Management, Business Process Re-engineering – Training

OSMANLI BANK

ARIS, Business Process Modelling, Business Process Documentation, Enterprise Merging – Project

OSTIM

MS Visio, Business Process Modelling and Analysis – Training

OTOYOL

Strategic Cost Modelling, Activity Based Costing – Training

OYAK

ARIS, Business Process Modelling, Business Process and Systems Analysis, System Design, Balanced Scorecard and Business Process Performance Management – Training

OYTEK – OYAK TECHNOLOGY

Balanced Scorecard and Business Process Performance Management – Training

PASHA CLUB PORT – AZERBAIJAN

Customer Service Skills, Communication Skills – Training

PETROL OFISI (POAS)

ARIS, Business Process Architecture, MS Project, Project Management – Training

PFIZER TURKEY

Sun Systems ERP Business Management Implementation Reporting and Analysis – Project

PFIZER ALGERIA

Sun Systems ERP Business Management Implementation, Reporting adn Analysis – Project

POLIYA POLIESTER

Strategic Planning, Re-organization, Business Process Management, Business Process Modeling,

Analysis and Improvement, Business Process PErformance Measurement, Enterprise

Performance Management – Training and Project

PRAKTIKER

Activity Based Costing – Training

REKOR RUBBER

Activity Based Costing, Business Process Management with Activity Based Costing – Training

RMK MARINE

MS Project, Project Planning and Management – Training

RYNART LOGISTIC

MS Visio, Business Process Modelling and Analysis, Operational Risk Mapping, SOX – Training and Project

SABER

Activity Based Costing – Training

SANTEK

MS Project, Project Planning and Management – Training

SARKUYSAN

MS Project, Project Planning and Management, Balanced Scorecard and Business Process Performance Management – Training

SAVINGS DEPOSIT INSURANCE FUND(TMSF)

Balanced Scorecard, Business Process Performance Management – Training

SCHOTT ORIM GLASS

Balanced Scorecard, Business Process Management, Business Process Re-engineering – Training

and Workshops

SELEX COMMUNICATION

MS Project, Project Planning and Management, Balanced Scorecard and Business Process Performance Management – Training

SET PROJECT

MS Project, Project Management – Training

SGK (SOCIAL SECURITY FOUNDATION)

Re-organization, Business Process Modelling and Analysis, Competency Based HR, Workfoce

Planning, Training Needs Analysis, Corporate Performance Management, Internal Control, -

Project

SIEMENS

MS Visio, Business Process Modelling and Analysis – Training

SIEMENS BUSINESS SERVICES

ARIS, Business Process Modelling, Business Process Analysis, Balanced Scorecard – Training

SIMFER

Strategic Planning, Human Resources Management, Quality Control and Managemenet, MRP /

ERP, Manufacturing Planning, – Training and Project

SISTEM TEKNIK INDUSTRIAL ELECTRONIC SYSTEMS

Balanced Scorecard and Business Process Performance Management – Training

SISTEMA CONSULTING

Balanced Scorecard and Business Process Performance Management – Training

SMITHKLINEBEECHAM

Sun Systems ERP Business Management Implementation – Project

SOYAK CONSTRUCTION

LOGO ERP, Reporting, Budgeting – Project

SURAT TECHNOLOGY

Strategic Planning, Re-structuring – Project

TAI (TUSAS)

Software Development Process Management – Training

TAMEK

Activity Based Costing – Training

TAT

Activity Based Costing – Training

TCDD (TURKISH RAILWAY)

Competency Based HRM, ınternal Control – Training

TEI

Balanced Scorecard, Business Process Performance Management – Training

TEMPA PANO

Activity Based Costing – Training

THY (TURKISH AIRLINES)

Business Process and Performance Management – Training and Project

TNS CONSULTING

ARIS, Business Process Modelling and Analysis - Training

TUBITAK (SCINETIFIC AND TECHNOLOGICAL RESEARCH COUNCIL OF TURKEY)

CRM (Customer Realtionship Management), Balanced Scorecard- Training

TURKCELL

ARIS, Business Process Modelling and Analysis, Balanced Scorecard, Process Performance

Management – Training

TURKISH LAND FORCES

ERP Systems Analysis, Business Process Management, ARIS, Business Process Modelling and

Analysis – Training and Project

TURKSAT (TURKISH SATELLITE)

Strategic Improvement Proposal and Reward, Business Process Performance Management,

Balanced Scorecard – Training and Project

TURK TELEKOM

ARIS, Business Process Architecture - Training

TURKISH RED CRESCENT

Balanced Scorecard and Business Process Performance Management – Training

TURPAK

Business Process Management – Training

TUZLA MUNICIPALITY

Re-organization, Workforce Analysis and Planning, MS Visio, Business Process Modelling and

Analysis – Project

UMUR PRINTING

Balanced Scorecard and Business Process Performance Management – Training

UNILEVER

ARIS, Business Process Modelling and Analysis, Data Warehouse and Reporting System Design, SAP ERP Process Analysis – Training

UNILEVER – ALGIDA

MS Project, Project Management

UNO

Business Process Management – Training

UZAY PASTISSERIE

Enterprise Performance Management – Project

UZAY PLASTIC - Trabzon

Institutionalization, Reorganization, MS Visio, Business Analysis, Strategic Management,

Business Performance Management, LOGO ERP Implementation – Training and Project

UZEL

Business Process Management, Business Process Modelling and Analysis – Training

UCER GRINDSTONE

NETSİS ERP, MRP – Training and Project

VALF INDUSTRY

Activity Based Costing – Training

VDF

MS Visio, Business Process Modelling and Analysis – Training

VEGA MARINE

ISO 9000:2000 Training, ISO 9000:2000 Internal Audit, Sales and Marketing Techniques, Re-organization, Product Cost Analysis, Business Process Modelling, MS Visio, ISO Certification, LOGO ERP Implementation – Training and Project

VESTEL ELECTRONIC

ARIS, Business Process Modelling, Process Analysis, Business Process re-engineering, Balanced Scorecard and Business Process Performance Management – Training

VOLKSWAGEN ELECTRIC SYSTEM

ARIS, Business Process Modelling – Training

YALTES

MS Project, Project Planning and Management – Training

YAPI KREDI INSURANCE

Business Process Management, Process Analysis and Re-engineering – Training

ZIRAAT BANK

Business Process Management – Training and Project

ZIRAAT PENSION

Business Process Modelling and Analysis, MS Visio – Training

ZORLU INDUSTRY

Business Process Management, Business Process re-engineering – Training