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Balanced Scorecard and Business Process Performance Management Training

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Details
Created: Sunday, 09 March 2014 23:02
Last Updated: Tuesday, 29 April 2014 15:33
Published: Sunday, 09 March 2014 23:02
Written by Serap ERSOY
Hits: 5954

Main Information

Course Name

 Balanced Scorecard and Business Process Performance Management

 

Course Code

1.1

Purpose

 The purpose of this training is to introduce attendants Balanced Scorecard which is a strategic performance management methodology and also give information about how it can be used along with business process management within an organization. It is also explained how the performance indicators which are used often in Balanced Scorecard methodology can be improved by using business process management techniques.

Duration

 2 days (10:00-17:00)

Prerequisites

 It will be beneficial for the attendants to have information or experience about business process management or improvement subjects such as: ISO Business Process Management, Strategic Planning and EFQM.

Who should attend

 Employees on working in Human Resources, Strategy Development, Business Process Management functions

Training Content

Part 01. Strategic Corporate Performance Measurement– Balanced Scorecard

  • Balanced Scorecard Approach
  • Financial Perspective
  • Customer Perspective
  • Internal Processes Perspective
  • Continuous Learning, Development and Innovation Perspective
  • Correlating Performance Indicators with Strategy

Part 02. Business Process Performance Measurement

  • Performance Measurement Categories
  • Performance Measure Types
  • Measure Identification Criterion
  • Efficiency and Effectiveness
  • Time, Cost, Quality
  • Business Process Capacity Index
  • Six Sigma
  • Value of Cycle Time and Improvement Techniques
  • Cycle Time Effectiveness Ratio Calculation
  • Cycle Time Control Lists

Part 03. Analysis and Planning of Improvement

  • Understanding Customers
  • Product Quality Analysis
  • Service Quality Analysis
  • Translation of Customer Expectations into Specifications
  • Meeting Direct, Indirect and Hidden Requirements
  • Quantitative Evaluation of Business Processes
  • Planning of Improvement

Remarks

At the end of the training attendants will learn;

  • How to implement motivating human resources practices that concerns all the managers
  • How to create a corporate environment by managing conflicts within the organization
  • How to involve employees to teamwork and participate to suggestion system.
  • How the basic rules of written and verbal communication should be put in practice.
  • How the loyalty can be increased and how the personnel turnover rate should be managed.

Further

  • All attendants will receive a Training Participation Certificate.
  • All attendants will receive a Printed Training Document.