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Business Process Management Training

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Details
Created: Tuesday, 04 March 2014 10:58
Last Updated: Tuesday, 29 April 2014 15:39
Published: Tuesday, 04 March 2014 10:58
Written by Serap ERSOY
Hits: 7138

Main Information

Course Name

 Business Process Management

 

Course Code

2.1

Purpose

 The purpose of this training is to inform attendants about how to execute the business process management and business analysis activities within an organization step by step.

Duration

 2 days (10:00-17:00)

Prerequisites

 It is beneficial for the attendants to have information or experience about quality or process improvement activities such Business Process Modeling, TQM, ISO or EFQM.

Who should attend

 Employees working in the functions such as Business Process Analysis, System Development, Software/ Application Development, System Analysis, Performance Measurement, Quality, Operations Management.

Training Content

Part 01. Business Process Orientation

  • Traditional Model
  • Business Process Management Approach
  • Business Process Management Lifecycle
  • Business Process Management       Control Lists
  • An overview to Business Process Improvement Strategies

Part 02. Leadership

  • Role of Leader
  • Determination of Mission and Vision
  • Determination of Strategy and Objective
  • Management with Objectives
  • Deployment of Leadership

Part 03. Organizational Performance Assessment and Analysis

  • Purpose and Scope of Organizational Performance Assessment
  • Organizational Performance Assessment Control Lists
  • Organizational Performance Rating System
  • Evaluation of Results

Part 04. Measurement of Business Process Performance

  • Performance Measurement Categories
  • Performance Measure Types
  • Measure Identification Criteria
  • Efficiency and Effectiveness
  • Time, Cost, Quality
  • Business Process Capacity Index
  • Six Sigma
  • Value of Cycle Time and Improvement Techniques
  • Cycle Time Effectiveness Ratio Calculation
  • Cycle Time Control Lists

Part 05. Planning of Analysis and Improvement

  • Understanding Customers
  • Product Quality Analysis
  • Service Quality Analysis
  • Translation of Customer Expectations into Specifications
  • Meeting Direct, Indirect and Hidden Requirements
  • Quantitative Evaluation of Business Processes
  • Planning of Improvement

Part 06. Continuous Improvement

  • Understanding Customers
  • Evaluation of Effectiveness
  • Analysis of Business Process
  • Improvement of Business Process
  • Implementation of Changes
  • Standardization and Continuous Monitoring

Part 07. Implementation of Improved Process

  • Evaluation of Results
  • Review of Objective and Targets
  • Pilot Application of Improved Process
  • Development of Action Plans
  • Implementation Plan
  • Monitoring Results
  • Rewarding Attendants
Identification of Following Steps

 

Remarks

At the end of the training attendants will learn;

  • How to apply business process management methodology within their organization and field of responsibility
  • How to assess the performance of the organization
  • How to measure the performance of the business processes
  • How to analyze and improve organizational and business process performances

Further

  • All attendants will receive a Training Participation Certificate.
  • All attendants will receive a Printed Training Document.