Internal Control Practices in Public Sector

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Details
Created: Wednesday, 12 March 2014 16:21
Last Updated: Tuesday, 29 April 2014 15:35
Published: Wednesday, 12 March 2014 16:21
Written by Serap ERSOY
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Main Information

Course Name

 Internal Control Practices in Public Sector

 

Course Code

5.3

Purpose

 This training has the purpose to give detailed information about how to employ the components of internal control system, how to design and execute the system, how to measure the efficiency of the system and how to develop risk management and system monitoring business processes.

Duration

 1 day (10:00-17:00)

Prerequisites

 It is beneficial for the attendants to have basic knowledge about strategic planning and statistics

Who should attend

 Strategy Development, Internal Auditing, Human Resources and IT department personnel

Training Content

Part 01. Control Environment

  • Ethical Values and Righteousness
  • Organizational Structure and Fitness of Business Processes to Internal Control Standards
  • Adequacy and Performance of Personnel
    • Competence Analysis
    • Performance Assessment
  • Delegation of Authority

Part 02. Risk Management

  • Planning and Scheduling
    • Risk Capacity Calculation
    • Organizational and Operational Risk Management Processes
  • Definition and Assessment of Risks
    • Risk Definition Examples
    • How to Assess Risks?
    • Risk Response and Response Planning
    • Risk Mapping

 

  • Customer Perspective ( Satisfaction of Customers)
  • Process Perspective (Performance of Tasks)
  • Employees Perspective (Satisfaction of Employees)

Part 03. Organizational Performance Assessment Survey

  • Leadership
  • Data and Information Analysis
  • Strategic planning
  • Human Resources Development and Management
  • Outputs/ Results
  • Customer Focus and Customer Satisfaction
  • Evaluation of Survey Results and Discussion of Critical Aspects

Part 04. Deciding on the Right Direction

  • Vision & Mission Necessity
  • Strategic Decision and Strategy Development
  • Identification of Corporate Goals (Top-down approach)
  • Performance Measurement and Performance Indicators

Part 05. Change Management

 

  • Risks
  • Resistances

 

Part 06. How Institutional are we? How Institutional have we become?

  • Understanding Customers
  • Product Quality Analysis
  • Translation of Customer Expectations into Specifications
  • Meeting Direct, Indirect and Hidden Requirements
  • Business Process Analysis (Time, Cost, Quality)
  • Quantitative Evaluation of Business Processes
  • Planning of Improvement
  • Improvement Methods (Kaizen, Benchmarking, Reengineering)

 

 


 

 

Remarks

At the end of the training attendants will learn;

  • How to implement motivating human resources practices that concerns all the managers
  • How to create a corporate environment by managing conflicts within the organization
  • How to involve employees to teamwork and participate to suggestion system.
  • How the basic rules of written and verbal communication should be put in practice.
  • How the loyalty can be increased and how the personnel turnover rate should be managed.

Further

  • All attendants will receive a Training Participation Certificate.
  • All attendants will receive a Printed Training Document.
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