Business Process Reengineering (BPR) Training

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Details
Created: Wednesday, 12 March 2014 16:13
Last Updated: Tuesday, 29 April 2014 12:27
Published: Wednesday, 12 March 2014 16:13
Written by Serap ERSOY
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Main Information

Course Name

 Business Process Reengineering

 

Course Code

2.5

Purpose

 This training has to purpose to create a vision for the managers and employees of the organization about how the performance of the organization should be identified, how it should be measured and how it can be improved. Further it aims to give basic information about how the institutionalization activities within the organization should be developed by focusing on profit, customer and the business processes.

Duration

 2 days (10:00-17:00)

Prerequisites

 It is beneficial for the attendants to have information or experience about corporate performance management, process management, strategy development and strategic planning topics.

Who should attend

 Managers and administrators, Human Resources personnel

Training Content

Part 01. Organization

  • What is organization
  • Objectives of the Corporate Management
  • The Scope of Corporate Management and Organizational Structure
  • Organization Chart
  • Organization Types

Part 02. Institutionalization

  • Expectations from and Ultimate Goal of Institutionalization
  • Financial Perspective (Satisfaction of Contributors)
  • Customer Perspective ( Satisfaction of Customers)
  • Process Perspective (Performance of Tasks)
  • Employees Perspective (Satisfaction of Employees)

Part 03. Organizational Performance Assessment Survey

  • Leadership
  • Data and Information Analysis
  • Strategic planning
  • Human Resources Development and Management
  • Outputs/ Results
  • Customer Focus and Customer Satisfaction
  • Evaluation of Survey Results and Discussion of Critical Aspects

Part 04. Deciding on the Right Direction

  • Vision & Mission Necessity
  • Strategic Decision and Strategy Development
  • Identification of Corporate Goals (Top-down approach)
  • Performance Measurement and Performance Indicators

Part 05. Change Management

 

  • Risks
  • Resistances

 

Part 06. How Institutional are we? How Institutional have we become?

  • Understanding Customers
  • Product Quality Analysis
  • Translation of Customer Expectations into Specifications
  • Meeting Direct, Indirect and Hidden Requirements
  • Business Process Analysis (Time, Cost, Quality)
  • Quantitative Evaluation of Business Processes
  • Planning of Improvement
  • Improvement Methods (Kaizen, Benchmarking, Reengineering)

 

 


 

 

Remarks

At the end of the training attendants will learn;

  • How to implement motivating human resources practices that concerns all the managers
  • How to create a corporate environment by managing conflicts within the organization
  • How to involve employees to teamwork and participate to suggestion system.
  • How the basic rules of written and verbal communication should be put in practice.
  • How the loyalty can be increased and how the personnel turnover rate should be managed.

Further

  • All attendants will receive a Training Participation Certificate.
  • All attendants will receive a Printed Training Document.
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